Privacy Policy

Last updated: June 26, 2026

Light Mandalas operates this website and online store, including all related information, content, products, services, customer support, and shopping features. Our store is powered by Shopify, which enables us to provide a secure and reliable online shopping experience.

This Privacy Policy explains how Light Mandalas collects, uses, stores, shares, and protects your personal information when you visit our website, make a purchase, create an account, contact us, subscribe to marketing updates, or otherwise interact with our services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with Light Mandalas, we may collect the following types of personal information:

Contact information
Your name, email address, phone number, billing address, shipping address, and other contact details you provide.

Order and transaction information
Products you view, add to cart, purchase, return, exchange, or cancel, as well as order history, shipping details, payment confirmation, and transaction records.

Payment information
Payment information may be processed by Shopify, payment providers, banks, or other secure payment processors. Light Mandalas does not directly store complete credit card information.

Account information
Username, password, preferences, saved addresses, and account settings if you create a customer account.

Communication information
Information you provide when contacting us through email, chat, forms, customer support, or social media.

Device and usage information
Information about your device, browser, IP address, network connection, cookies, pages viewed, links clicked, and how you interact with our website.

Marketing preferences
Information about whether you have opted in to receive marketing emails, updates, offers, or other communications from Light Mandalas.

2. How We Collect Personal Information

We may collect personal information directly from you when you:

• Visit or use our website

• Place an order

• Create an account

• Subscribe to marketing updates

• Contact customer support

• Use live chat or pre-chat forms

• Submit a review, inquiry, or request

We may also collect information automatically through cookies, analytics tools, Shopify, payment providers, shipping partners, marketing platforms, and other service providers that help us operate our website and store.

3. How We Use Your Personal Information

Light Mandalas may use your personal information to:

• Process and fulfill your orders

• Arrange shipping and delivery

• Provide order confirmations and tracking updates

• Communicate with you about your purchase

• Respond to customer service inquiries

• Manage returns, exchanges, or warranty-related support

• Improve our website, products, and customer experience

• Personalize your shopping experience

• Send marketing emails or updates when you have opted in

• Prevent fraud, unauthorized activity, or misuse of our services

• Comply with legal, tax, accounting, customs, and regulatory requirements

We may also use customer inquiries and feedback to improve our product education, website content, service quality, and customer support process.

4. Marketing Communications

If you choose to opt in, we may send you Light Mandalas news, product updates, educational content, offers, promotions, or wellness-related information.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.

Even if you unsubscribe from marketing communications, we may still send you non-promotional messages related to your orders, account, shipping, customer service, or legal notices.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to support website functionality, remember preferences, improve performance, analyze traffic, support security, and provide a better shopping experience.

Cookies may also be used by Shopify, analytics providers, advertising partners, and other service providers.

Depending on your location, you may have the right to manage or reject certain cookies through your browser settings or privacy preference tools.

6. How We Share Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services. These may include:

• Shopify

• Payment processors

• Shipping and courier providers, including DHL or other logistics partners

• Customs brokers or import-support providers when required

• Customer support tools

• Email and marketing platforms

• Website analytics providers

• IT, hosting, security, and cloud service providers

• Legal, tax, accounting, or compliance advisors

• Government, customs, regulatory, or law enforcement authorities when required by law

We do not sell your personal information in the ordinary sense of directly exchanging your personal data for money. However, some privacy laws may define certain advertising, analytics, or marketing activities as “sharing” or “selling” personal information. Depending on where you live, you may have the right to opt out of these activities.

7. Shopify and Third-Party Services

Our online store is powered by Shopify. Shopify may collect and process personal information to help operate the store, process transactions, support security, improve services, and provide enhanced shopping features.

Information submitted through our website may be transmitted to Shopify and other third-party service providers, including providers located outside your country of residence.

Shopify’s handling of personal information is governed by Shopify’s own privacy policies and applicable data protection practices.

8. International Shipping and Customs

Because Light Mandalas may ship internationally, we may use your personal information to prepare shipping documents, commercial invoices, customs declarations, courier records, and import-related documentation.

This may include your name, address, phone number, email address, product details, product value, and other information required by courier companies, customs authorities, or destination-country regulations.

9. International Data Transfers

Your personal information may be transferred, stored, or processed outside the country where you live. This may include transfers to Shopify, payment processors, shipping providers, cloud service providers, or other business partners.

Where required by applicable law, we will rely on recognized legal mechanisms for international data transfers.

10. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no online platform, payment system, email communication, or data transmission method can be guaranteed to be completely secure. Please avoid sending sensitive or confidential information through unsecured channels.

11. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfill orders, maintain records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.

The retention period may vary depending on the type of information, legal requirements, tax or accounting obligations, customer service needs, and business operations.

12. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Access or request a copy of your personal information

• Correct inaccurate personal information

• Request deletion of personal information

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Opt out of marketing communications

• Opt out of certain targeted advertising or data sharing where applicable

These rights may be subject to legal limitations, verification requirements, and exceptions under applicable law.

To exercise your rights, please contact us using the details below.

13. Children’s Privacy

Our website and services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps to delete it.

14. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment services, or other online services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. Please review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, Shopify features, or privacy practices.

When we update this policy, we will revise the “Last updated” date at the top of this page.

16. Contact Us

For questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Light Mandalas Co., Ltd.
Email: info@light-mandalas.com
Address: 138/1 Soi 10, Doi Saket District, Chiang Mai 50220, Thailand

For the purpose of applicable data protection laws, Light Mandalas is the data controller of the personal information we collect and process through this website.